Cancellation / Return / Refund Policy

Last updated: 12 October 2026

Backit facilitates voluntary support payments to creators. No physical goods are sold or shipped, so there is nothing to return.

Cancellation

Support payments are one-time. There is no subscription or recurring charge, so there is nothing to cancel after a payment completes. A payment you abandon or that fails at checkout is not charged.

Refunds

Because support is voluntary, payments are generally non-refundable. We will review a refund request and may refund a payment in these cases:

you were charged more than once for the same support (duplicate charge);
the payment was made without your authorisation or through fraud;
you were charged an incorrect amount due to a technical error.

How to request a refund

Email us within 7 days of the payment with the payment reference, the amount and the email used at checkout. We aim to respond within 3 business days.

Refund method and timing

Approved refunds go back to the original card. After we approve a refund, it normally appears on your statement within 7–14 business days, depending on your bank. The refunded amount is deducted from the creator's earnings.

Chargebacks

Please contact us before disputing a payment with your bank. Disputed payments are reversed from the creator's balance while the dispute is resolved.